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Overview
Overview
I believe artificial intelligence is not a replacement for human development—it’s a force multiplier. My work in AI-enhanced learning focuses on using generative tools to scale personalization, strengthen organizational capability, and enable just-in-time support across leadership, operations, and frontline roles.
I believe artificial intelligence is not a replacement for human development—it’s a force multiplier. My work in AI-enhanced learning focuses on using generative tools to scale personalization, strengthen organizational capability, and enable just-in-time support across leadership, operations, and frontline roles.
I design and implement AI-informed learning strategies that drive real business outcomes—combining talent development expertise with the efficiency and adaptability of AI. From chat-based simulations and personalized learning journeys to readiness dashboards and digital coaching, I build experiences that meet learners where they are and move them where they need to go.
I design and implement AI-informed learning strategies that drive real business outcomes—combining talent development expertise with the efficiency and adaptability of AI. From chat-based simulations and personalized learning journeys to readiness dashboards and digital coaching, I build experiences that meet learners where they are and move them where they need to go.
Whether it's helping a teller practice how to de-escalate a customer interaction, guiding a leader through a microlearning path on giving feedback, or designing a career mobility framework supported by AI-driven skill analysis—this work is all about making growth easier, smarter, and more human.
Whether it's helping a teller practice how to de-escalate a customer interaction, guiding a leader through a microlearning path on giving feedback, or designing a career mobility framework supported by AI-driven skill analysis—this work is all about making growth easier, smarter, and more human.
Explore below to see examples of how I use AI to bring clarity, scale, and creativity to learning and talent strategy. All content was generated using ChatGPT for demonstration purposes only.
Explore below to see examples of how I use AI to bring clarity, scale, and creativity to learning and talent strategy. All content was generated using ChatGPT for demonstration purposes only.
NOTE: This page and its content were created for Midwest BankCentre only. This page is not publicly available without the direct link. Please do not forward or share this link.
Microlearning Feedback Path
Microlearning Feedback Path
This sample shows how you can use ChatGPT as a just-in-time, interactive learning assistant for developing key skills like “Giving Constructive Feedback”—a critical capability for leaders and team members at all levels. Click here to view the document.
This sample shows how you can use ChatGPT as a just-in-time, interactive learning assistant for developing key skills like “Giving Constructive Feedback”—a critical capability for leaders and team members at all levels. Click here to view the document.
AI-Driven Learning Progress Tracker
AI-Driven Learning Progress Tracker
Create a realistic mockup that illustrates how AI can support tracking employee development at —featuring career path progress, readiness scores, skill recommendations, and last activity logs. See a sample tracker here.
Create a realistic mockup that illustrates how AI can support tracking employee development at —featuring career path progress, readiness scores, skill recommendations, and last activity logs. See a sample tracker here.
AI Opportunities in L&D: Strategic + Tactical
AI Opportunities in L&D: Strategic + Tactical
Showcasing strategic, tactical, and tech platform use cases for AI integration into learning and development.
Showcasing strategic, tactical, and tech platform use cases for AI integration into learning and development.
Bank Teller AI Prompt Pack
Bank Teller AI Prompt Pack
This content was created used AI to develop a TellerAI Assistant, a GPT designed for on the job support for bank tellers. Upon drafting and reviewing the content was uploaded to serve as the knowledge source.
This content was created used AI to develop a TellerAI Assistant, a GPT designed for on the job support for bank tellers. Upon drafting and reviewing the content was uploaded to serve as the knowledge source.
Purpose:
A secure, trained AI model available via browser or embedded chat that supports bank tellers by offering just-in-time guidance for handling:
Customer scenarios
Policy and procedural questions
Compliance checks
Soft skills prompts
Feature Example and Prompt Output
Feature Example and Prompt Output
Customer Interaction Help
“How do I explain overdraft fees clearly?”
Friendly, compliant script
Technical Process Support
“What’s the step-by-step to cash a third-party check?”
Bullet format instructions
Compliance Reminders
“What ID types are acceptable for new account opening?”
Real-time policy lookup
Soft Skills Coaching
“How do I de-escalate a frustrated customer?”
Empathy-based script and coaching tips
Fraud Detection Tips
“A customer seems nervous and won’t make eye contact. What should I do?”
Risk cues and protocol steps
A Customizable GPT for OJT
A Customizable GPT for OJT
Generative AI was used to create the following GPT prototype. Click below to demo a customizable GPT to assist and support tellers just in time. Ask it anything or use the prompts provided in the Bank Teller AI Prompt Pack. This is a rudimentary prototype. Accuracy and effectiveness can be enhanced with specific replies, policy documents and training content.
Generative AI was used to create the following GPT prototype. Click below to demo a customizable GPT to assist and support tellers just in time. Ask it anything or use the prompts provided in the Bank Teller AI Prompt Pack. This is a rudimentary prototype. Accuracy and effectiveness can be enhanced with specific replies, policy documents and training content.
If needed, you can also access the TellerAI Assistant by clicking, here.
My Commitment
My Commitment
As AI continues to reshape the way we learn, lead, and work, I remain committed to growing alongside the technology—with curiosity, discernment, and purpose. I don’t use AI for the sake of trend or convenience; I use it when it enhances learning, accelerates development, and respects the integrity of human connection. The tools may evolve quickly, but my approach remains grounded: people-first, outcomes-driven, and ethically aligned. I believe the future of talent development isn’t artificial—it’s augmented, and done well, it’s deeply human.
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